•Designed and developed an integrated patient centric system of web, mobile & hand-held devices hosted on cloud

›Technologies and key features are
—WEB: MS.NET 2013, SQL Server 2012
—Android, iOS and IoT integration
—Unique patient code that can handle entire global population
—Enabled QR Code for quick extraction of patient record
—Over 200+ screens in Android app.
—Screens are mostly transaction intensive
—Caters for most resolutions and sizes
—Built within an APK Size less than 40 MB
—Easy Integrations with 3rd party services

Clients
Our client is a group of highly qualified experienced doctors in USA with IT & Finance experts

Benefits to client
—Single Global database of Patient Medical information resulting in reduction of medical tests required
—One touch access to emergency information
—Available across devices
—Ease of use for elderly through automatic data capture by IoT Integration
—Ability to access all medical data anywhere globally
—Tele - health consultation with specialists
—Reminders for taking medication
—Numerous other features

•Taken over the IT services for the main Customer Communication Management Systems serving 200 of their clients:
—Over the last 10 years , from offshore
—Excellent record of turn-around time for critical production issues.

›Developed their key operational systems and currently supporting them all

›Main product is a Communication Management system on web. It allows generation of large volumes of critical communication along with real time reporting and analytics.
—Handles data of 50+ million records with efficient data retrieval algorithms and Seamless integrations with 3rd party applications.
—It supports over 1500 users across.
—Technologies used are MS.NET 2013, SQL Server, SSIS packages, Windows services/applications, Web Services, TFS, Infragistics Controls

›Extensively involved in design of systems

›Key-role in moving all software systems/services to CLOUD

›Ensured continuity when CTO quit & identified the new CTO.

›Expanded the services into other areas.

Clients
Our client is one of the leading customers communication management company in USA for over 20 years.

Benefits to client
—40% reduction in IT costs
—IT services stability, even during emergencies
—Issues are actioned without delay
—Client Satisfaction
—One point IT support provider

We are Registered Partners with Salesforce, the world #1 CRM company based out of San Francisco. After Salesforce popularized cloud computing bringing customers unthought off advantages,use of CRM has increased manifold delivering phenomenal advantages.

As an emerging leader in the cloud consulting space with an experience in delivering Salesforce CRM and complex applications on Force.com platform, our Salesforce Practice has developed solutions that enhance the value of the standard, off-the-shelf Salesforce offering.

Our Consultants are rich with product knowledge & provide solutions to the clients with the best fitting product, edition and licenses of Salesforce.

›Majority of the workforce is Salesforce certified

›Strong expertise across industry domains, technology sector and Salesforce range like
—Sales cloud
—Service cloud
—Marketing cloud
—Einstein - Analytics
—Force.com, Reports, Dashboards

›Proficient in integration using SOAP, REST,BI,PMS, Messaging, Mass Email, Social Media

›Advantages of Salesforce CRM
—Functional requirements of Business quickly configured in Salesforce .
—In standard Salesforce CRM implementation, existing objects can be configured in a few days.
—If customization is required, it can be done in a few weeks.

›The entire implementation of a business requirement can be done in a few weeks as opposed to months / years in traditional set-up.

›Typically, programmers found they implement in 20% of time it takes in a traditional development.

The present Lexicon ERP is basically comprised of the Financial system with modules like –
—General Ledger
—Accounts Receivables
—Accounts Payable
—Fixed Assets
—Petty Cash
—Cheque Requisition System
—Few other modules related to Campaign Management and Lead Verification

This was implemented for a BPO / Call Center client in Delhi and was integrated with many of their operational systems. The system was in use from 2006 until closure of the company in 2009.
The system was built on the earliest version of .NET platform with SQL database.

At present Lexicon is developing a comprehensive ERP system catering to Employee portal and services, Statutory compliance and Management, Document Management, Financial modules, Project Management and integrated with Employee Timesheets for costing projects and few other critical functions. The following modules are covered :­
—LMS(Leave Management System)
—Time Sheet Management System
—Attendance System.
—DMS(Document Management System)
—Appraisal
—HR Services
—Employee Services
—Manager Services
—Management Services(For Raising SO, approval etc…)
—Asset Management
—Purchase management
—Lexicon Policies
—Financial modules like GL, AR, AP and others
—Admin Module for all settings and configurations

The system is being developed using Angular J, with micro-services in Java, .NET and other suitable tools with SQL database.

Our client, CloudCherry, is a Real-Time, Omni-channel Voice Of Customer platform that helps brands track, measure & improve Customer Experiences - thereby increasing profitability and customer loyalty.

CloudCherry is a product of Customer Analytics Technologies Inc. based in Salt Lake City, UT, and has a global presence with offices in Singapore, Bengaluru & Chennai. The company is backed by Vertex Ventures, CISCO Investments, IDG Ventures India, The Chennai Angels and Capillary Technologies.

Lexicon Infotech Ltd is glad to be associated as integration partner for Cloudcherry. Since we deal in a wide range of technologies, Lexicon Infotech has successfully deliveried solutions as well as developed apps to tightly integrate CloudCherry with products such as
— FreshDesk,
— ZenDesk,
— CISCO etc apart from ,
— Salesforce.

Integrated app developed for Salesforce-CloudCherry covers deeper insights of SALES Cloud, SERVICE Cloud and MARKETING Cloud of Salesforce.com inc. Needless to say, Users around the world delight their customers from the guidance obtained thru Cloudcherry’s Customer Experience feedback, thanks to Lexicon’s integration work .

›Designed and developed an integrated system of web, mobile & hand-held devices hosted on cloud

›Key features are
—DONOR Management system
·Streamlines entire Donor Management including Recurring Donors, Donor Alerts, Donor reports, Dashboards
·Helped improve Donor collections noticable.
— PROGRAM MANAGEMENT System
·Helps to document programs on field using portable devices and budgetary monitoring and settlement
—KNOWLEDGE Management System
·Consolidates entire knowledge of Donors, Programs and activities into a common repository as against earlier practice of individuals storing info on Excel, word and handwritten notes which get lost often on turnover
—FINANCIAL SYSTEM (TALLY) Integration
·The external financial system TALLY has been fully integrated with the Salesforce based system saving much time and potential human errors.

Clients
Our client is a prominent NGO in Delhi who works in women empowerment like prevention of child marriage, school drop out, domestic violence etc

Benefits to client
—Organized handling of Donors, especially recurring donors, mandatory reporting, follow-ups, leads etc
—Documenting and monitoring of Programs and expense handling in remote fields using portable devices
—Centralized repository of Knowledge Management and protection of Knowledge base across programs
—Integration with external financial system to reflect financial position immediately.

Objective
To increase sales with the help of CRM system.

Requirement Addressed
—A user friendly CRM to track Pre sales activities for products offered like rooms and banquets.
—Customer Profiling

SolutionOffered
CRM configured for Hospitality Pre Sales Management.

Technology platform
Salesforce CRM on Sales Cloud

Key advantages
—Cloud based and SAAS - no additional infrastructure setup needed
—One platform – works for all
—High data security
—Highly customizable
—Reusability – Pre-built applications and objects
—Faster creation of Reports/Dashboards and Notifications/Reminders
—Highly configurable – Role based access

Features
—Campaign management – Select or add targeted prospects and send Emails . Maintain a record of campaigns for future analysis. Capture of email feedback
—Lead Management: Lead tracking & alerts
—Sales Management: Open Opportunities, Quotation, Negotiations and Approvals, Closure.
—Ability to connect to Facebook and Twitter from system
—Reports and Dashboard for different user levels
—Customer Profiling
—Identification of repeat customers
—Capture of feedback
—Integration feasibility with SMS ,VOIP and third party tools

Our client is a Real estate, Hospitality and Infrastructure conglomerate, with focus on quality, innovation, cost-effectiveness, eco-consciousness and customer delight.

Objective: To increase sales of domestic and commercial units as well as Corporate premises through CRM system.

Requirement Addressed
—A CRM to track Pre sales activities for products offered like Domestic units, commercial units and Corporate premises.
—Common platform for tracking enquiries coming from various sources

Solution Offered
CRM configured for Real Estate Pre Sales Management

Technology platform
Salesforce CRM on Sales Cloud

Key advantages
—Cloud based and SAAS - no additional infrastructure setup needed
—One platform – works for all
—High data security
—Highly customizable
—Reusability – Pre-built applications and objects
—Faster creation of Reports/Dashboards and Notifications/Reminders
—Highly configurable – Role based access

Features:
—Campaign management – Select or add targeted prospects and send Emails . Maintain a record of campaigns for future analysis
—Enquiry Management – Manual and automated capture enquiries from web, tele-call
—Account & Contact Management – Linking of contacts with Company account
—Lead Information Management – Conversion from enquiry to Lead and tracking of activities like site visits till closure /conversion of lead to customer
—Product Management – Maintain inventory and price books
—Quote Management- Manage discounts, approvals and quotation to Lead
—Booking – Capture Booking related information
—Reports
—Dashboard
—Incentive calculations
—Integration with VOIP, True caller tool